Return & Refund Policy

Last updated: 23 June 2026

Hunters is the trade name of Hunters for Trade and Supply Chains LLC, a limited-liability company registered in the Arab Republic of Egypt, operating across Egypt with international import and export operations. Commercial Registration No. 2578 (Gamasa) · Unified Commercial Registry No. 11090 01000 02578 · Tax Registration No. 648-530-116. Head office: Plot No. (17), Block (C), Phase 3, Industrial Zone, Gamasa City, Dakahlia. Throughout this document, "Hunters", "we", "us" and "our" refer to Hunters for Trade and Supply Chains LLC.

This Return & Refund Policy explains your rights to cancel an order, return products and receive a refund when you buy from Hunters. It is provided in line with the Egyptian Consumer Protection Law No. 181 of 2018 and its executive regulations.

1. Cancelling before dispatch

You may cancel an order free of charge at any time before it has been dispatched. If you have already paid, the full amount is refunded to your original payment method.

2. Food & perishable items

For reasons of hygiene and food safety, fresh, perishable or food items cannot be returned or exchanged once delivered — except where the item is defective, spoiled, incorrect, or not as described (see section 3). This reflects the exceptions to the cooling-off right under the Consumer Protection Law for perishable goods.

3. Damaged, incorrect or non-conforming items

You are entitled to a replacement or a full refund if the product you receive is damaged, spoiled, unfit for consumption on delivery, different from what you ordered, or materially not as described. Please report the problem within 24 hours of delivery for food/perishable items (or within 14 days for durable products), keeping the item and packaging where possible and providing a photo. After verification we will arrange a replacement or refund.

4. Durable / non-perishable products

For non-perishable durable goods, you may return the item within 14 days of receipt if unused and in its original condition, in line with the Consumer Protection Law. Return shipping for a change-of-mind return may be at your cost; return shipping for defective or incorrect items is at our cost.

5. How to request a return or refund

6. Refund method & timing

  • Approved refunds are issued to your original payment method (card or cash).
  • Card refunds are processed through our payment provider (Paymob) and typically appear within 7 to 14 business days, depending on your bank.

7. Contact

Hunters, LLC, Egypt. Phone +20 115 777 7876, email info@hunters.team.

Questions about this policy?

+20 115 777 7876info@hunters.team